A production builder will spend months managing a build with real software — phases, tasks, photos — and then manage the next ten years of that home through a warranty@ inbox. Yet warranty is where the homeowner forms their lasting opinion of you, one service call at a time, right when referrals and reviews are on the line.
Warranty earns real workflow the same way construction does.
Claims need states, not stars
An inbox has two states: unread and forgotten. A claim needs a workflow — filed, acknowledged, scheduled, dispatched, completed, confirmed — with aging milestones so nothing quietly turns forty days old. In onBuilds, every home is a record, every claim moves through states, and appointments and vendor dispatch hang off the claim itself.
Because warranty shares the platform with your projects and vendor registry, dispatch is not a cold call: the roofer who built the home is in the registry, attached to the job, one click from an assignment.
Homeowners act without accounts
No homeowner wants an account on their builder’s software. onBuilds gives them tokenized public portals instead: a claim form, appointment scheduling, completion confirmation, and a shareable home report — all reachable from a link, no login.
Every claim they file arrives structured, attached to the right home, with the history already there. The warranty coordinator stops being an archaeologist and starts being a dispatcher.
The lifecycle payoff
This is where lifecycle software compounds. The home record that started as a lead carries its deal, its build, its trades, and now its claims. When a homeowner calls about a two-year-old home, the answer to "who installed this?" is on the screen, not in a departed superintendent’s memory.
Turn public activity into a real pursuit.
Find active construction signals, research the builder, save the Opportunity, and keep the Bid and follow-up connected through the result.
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